Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Are all products at Janan Luxury Fashion authentic?
Absolutely. We pride ourselves on offering 100% authentic luxury apparel and accessories. Every item undergoes a rigorous quality control process and is sourced directly from authorized designers and suppliers.
What is your return policy for high-end items?
We offer a 14-day return period for all unworn items with original security tags and packaging intact. Please note that certain limited-edition pieces may have specific return restrictions as noted on the product page.
How long does international shipping take?
International orders typically arrive within 5 to 10 business days via our premium courier partners. Delivery times may vary slightly based on your location and local customs processing.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options for a seamless checkout experience.
How do I ensure I choose the right size?
Each product page features a detailed size guide specific to the designer’s measurements. If you are between sizes, we recommend contacting our personal styling team for expert fit advice.